Privacy Policy

Last updated: [22/07/2026]. Applies to learningnest.co.uk and all associated learner services.

Learning Nest (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you visit our website, enquire about or enrol on a course, or use our recruitment and placement services, why we collect it, and what rights you have over it. This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Learning Nest is the data controller responsible for your personal data. We provide online, accredited training courses in teaching, education and health & social care, along with employability and placement support.

Data Controller: Learning Nest [insert full registered company name and company number]

Email: yamini@learningnest.co.uk

Phone: +44 7575 155555

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

2. Information we collect

We collect information in the following ways:

Information you give us directly

• Name, email address, phone number and postal address
• Date of birth and, where required for a course or funding eligibility check, National Insurance number
• Educational history, qualifications and employment history
• Details submitted through enquiry forms, “Book a Call” requests, or enrolment applications
• Payment and billing details (processed securely by our payment provider — we do not store full card details)
• ID documents and right-to-work information, where required for enrolment, funding or placement
• Testimonials or feedback you choose to share with us

Information we collect automatically

• IP address, browser type and device information
• Pages visited, time on site, and referral source (via cookies and analytics — see Section 7)

Information from third parties

• Awarding bodies (NCFE, ICQ, Highfield) regarding qualification results
• Employers or placement providers, where relevant to recruitment support
• Funding bodies, where a course is government-funded and eligibility checks are required

3. How we use your information

4. Our legal basis for processing

We only process your personal data where we have a valid legal basis to do so, which will be one or more of the following:

• Contract: processing necessary to enrol you on a course or deliver a service you’ve requested
• Consent: for marketing communications and non-essential cookies, which you can withdraw at any time
• Legal obligation: where we must share data with awarding or funding bodies, or retain records for compliance
• Legitimate interests: for example, improving our website and services, provided this doesn’t override your rights

5. Who we share your data with

We do not sell your personal data. We may share it with:

• Accrediting bodies (NCFE, ICQ, Highfield) to register and certify your qualification
• Employers, nurseries or care settings involved in a placement you’ve applied for
• IT and platform providers who host our website and learning management system, under data processing agreements
• Payment processors to handle course fee transactions
• Government or funding bodies where a course is publicly funded
• Regulators or law enforcement where we are legally required to do so

6. How long we keep your data

We keep personal data only as long as necessary for the purposes it was collected, typically:

• Enquiry data not converted into enrolment: up to 12 months
• Learner records and certificates: in line with awarding body requirements (often 3–7 years)
• Financial records: 6 years, as required by HMRC
• Marketing consent: until you unsubscribe or withdraw consent

7. Cookies

Our website uses cookies to help it function properly and to understand how visitors use it. These may include:

• Essential cookies — required for the site and student dashboard to work
• Analytics cookies — help us understand site traffic (e.g. Google Analytics)
• Marketing cookies — used to measure the performance of our advertising, where enabled

You can manage or disable cookies through your browser settings at any time. Disabling some cookies may affect site functionality.

8. Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including secure hosting, restricted staff access, and encrypted payment processing. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

9. Your rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data, where applicable
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details in Section 13. We will respond within one month, as required by law.

10. International transfers

Where we use service providers based outside the UK (for example, cloud hosting), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries with an adequate level of data protection.

11. Children’s data

Our courses are intended for adult learners. We do not knowingly collect personal data from individuals under 16 without appropriate parental or guardian consent.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page shows when it was last revised. We encourage you to review it periodically.

13. Contact us & complaints

If you have questions about this policy or how we handle your data, please get in touch:

Email: yamini@learningnest.co.uk

Phone: +44 7575 155555

If you’re unhappy with how we’ve handled your data, you have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO) — Website: ico.org.uk · Helpline: 0303 123 1113

© [2026] Learning Nest. All rights reserved.